Privacy policy

1. Identity of the Controller and Contact Details

The website www.dualzone.de (hereinafter the “Website”) is operated by DualZone, a brand of Arvento Group, with registered address at:
155 N Wacker Dr Lbby, Chicago, IL 60606, USA,
and operational / business address at:
Rosenthaler Str. 43-45, 10178 Berlin, Germany.

Contact emails: contact@dualzone.de

For the purposes of the EU General Data Protection Regulation (GDPR), Arvento Group LLC / DualZone is the data controller responsible for the processing of your personal data.

2. Data Processed, Legal Bases and Purposes

Depending on how you use the Website (e.g. placing an order, using a contact form, creating an account, allowing cookies), DualZone may process the following categories of personal data:

  • Identity data: first name, last name
  • Contact data: email address, postal address, phone number
  • Order and payment data: billing and shipping address, payment method, transaction details, order history, returns
  • Usage and device data: IP address, browser type, device information, pages visited, products viewed or clicked, cookies and similar technologies
  • Account data: username, encrypted password, settings and preferences

Legal bases for processing (Art. 6 GDPR):

  • Performance of a contract (Art. 6(1)(b) GDPR): e.g. to process your purchases, payments, deliveries and returns.
  • Consent (Art. 6(1)(a) GDPR): e.g. for sending newsletters or marketing emails, for non-essential cookies.
  • Legal obligation (Art. 6(1)(c) GDPR): e.g. to comply with tax and accounting obligations.
  • Legitimate interest (Art. 6(1)(f) GDPR): e.g. to improve the Website and services, prevent fraud, and for internal statistics.

Purposes of processing:

  • Managing and fulfilling orders, payments, deliveries and returns
  • Responding to enquiries submitted via email or contact forms
  • Creating and managing customer accounts
  • Ensuring the security of transactions and preventing fraud
  • Sending information about offers, news and promotions (where you have given consent)
  • Carrying out internal statistics and analysing user behaviour to improve the Website and services

3. Accuracy of Data

You guarantee that the personal data you provide to DualZone is accurate and up to date, and you agree to inform DualZone of any changes. DualZone will treat your data as confidential and will only use it for the purposes described in this Privacy Policy.

4. Recipients of the Data

Your personal data will primarily be processed by DualZone and may be shared, where necessary, with the following categories of recipients for the performance of the contract:

  • Technical service providers: hosting providers, IT service providers, email and newsletter services
  • Logistics and shipping providers: e.g. parcel carriers for delivery and returns
  • Payment service providers: e.g. payment gateways, banks, credit card companies

Your personal data will not be sold to third parties for their own marketing purposes.
DualZone may also disclose personal data to competent authorities where required by law or regulation.

5. International Data Transfers

DualZone and some of its service providers may process your data outside the European Economic Area (EEA), in particular in the United States. In such cases, appropriate safeguards in accordance with Articles 44 et seq. GDPR will be applied, such as:

  • the use of the European Commission’s Standard Contractual Clauses (SCCs), and/or
  • other EU-recognised mechanisms for secure international data transfers.

6. Data Subject Rights

Under applicable data protection law, you have the following rights in relation to your personal data (subject to legal conditions and limitations):

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR) to processing based on legitimate interests
  • Right to withdraw consent (Art. 7(3) GDPR) with effect for the future

To exercise your rights, you may contact DualZone in writing or by email at:

DualZone – Data Protection Department
Email: contact@dualzone.de

DualZone may, where legally permitted, request additional information to verify your identity before processing your request.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described above or to meet applicable legal retention requirements.

For example:

  • Order and invoicing data: retained in line with tax and commercial laws (generally up to 10 years).
  • Customer accounts: retained while the account is active; if inactive for a longer period, the account may be deleted or anonymised after a reasonable time.
  • Cookies: retained according to the durations specified in the Cookie Policy (generally up to 12 months for analytics/marketing cookies).

8. Data Security

DualZone implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no transmission or storage system can be guaranteed to be 100% secure on the internet.

9. Cookies and Similar Technologies

The use of cookies and similar technologies on the DualZone Website is governed by a separate Cookie Policy. Through the cookie banner, you can accept or reject non-essential cookies in accordance with the GDPR and applicable e-privacy rules.

You can change your cookie preferences at any time via the cookie banner or your browser settings.

10. Supervisory Authority / Right to Lodge a Complaint

If you believe that DualZone has infringed your data protection rights, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement.

In Germany, an overview of the competent supervisory authorities can be found on the website of the Conference of the Independent Data Protection Authorities of the Federal and State Governments (DSK).

Last updated: November 2025
Controller: DualZone – Arvento Group
Information email: info@dualzone.de