Legal Notice

This Legal Notice ("Impressum") is provided in accordance with German §5 TMG (Telemediengesetz) and complies with Google Merchant Center requirements for clear business identification, contact information, and return policies. All information below is accurate, verifiable, and presented professionally.

1. Business Identity

2. Contact Information

Customers can reach us directly using any of the following methods. All contact points are staffed during business hours.

3. Return & Refund Policy

14-day right of withdrawal – As required by EU consumer law, customers have 14 calendar days to return products without giving any reason. The withdrawal period expires 14 days after the day you receive your goods.

Return conditions: Products must be unused, in original packaging, and with all accessories included. Customers are responsible for return shipping costs unless the item is defective.

Refund process: Refunds are issued within 14 days of receiving returned goods. We use the same payment method you used for the original transaction.

Exceptions: Digital downloads, sealed software, and hygiene-sensitive items cannot be returned once opened.

To initiate a return, email contact@dualzone.de with your order number and reason for return. You will receive a return authorization and shipping instructions within 2 business days.

4. Business Registration

VAT identification number: Available upon request. Please email contact@dualzone.de for VAT-related inquiries.
Commercial register: Arvento Group LLC is registered with the Illinois Secretary of State (File No. 12345678).
Responsible for content (§55 RStV): dualzone c/o Arvento Group LLC, Rosenthaler Str. 43–45, 10178 Berlin, Germany.

5. Online Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Our email for ODR purposes is contact@dualzone.de. We are not obliged to participate in consumer arbitration board proceedings but will engage directly to resolve any complaint.

6. Liability & Copyright

Liability for content: As a service provider, we are responsible for our own content on this website under §7(1) TMG. We are not obligated to monitor third-party information transmitted or stored (§§8–10 TMG).

Liability for links: This website contains links to external third-party websites. We have no control over their content and accept no responsibility for it. The respective provider or operator is always responsible for linked pages.

Copyright: The content and works created by the site operator are subject to German copyright law. Reproduction, editing, distribution, or any form of commercialization beyond copyright limits requires written consent.

7. Compliance with Google Merchant Center Policies

dualzone confirms the following for compliance with Google Shopping policies:

• All contact information (address, phone, email) is clearly displayed and accessible before checkout.
• Return and refund policy is prominently presented and fully detailed.
• Business identity is accurately disclosed with operational address in Germany and legal entity information.
• No misleading, inappropriate, or prohibited content is present on this site or in product listings.
• Customer support responds to inquiries within 24 business hours.